Refund policy

If a product is found broken or faulty or a wrong product is shipped, you must launch your claim within 48 hours with a video proof. After 24 hour of the receipt of the order, no claim shall be accepted.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at avora.pk@gmail.com or on WhatsApp 0321-400-2530 Please note that returns will need to be sent to the address mentioned on the sales invoice.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at avora.pk@gmail.com or on WhatsApp 0321-400-2530

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-returnable items
Products shipped correctly and in good condition according to the order description are non-refundable. Please get in touch if you have questions or concerns about your item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at avora.pk@gmail.com  or  WhatsApp 0321-400-2530